Privacy Policy

NextUp Fitness operates the NextUpFit platform, which connects fitness clients with independent trainers for on-demand and scheduled training sessions.

Contact: connect@nextupfitness.com · +1 (619) 865-2747
Address: 400 Marquette Ave Apt 2306, Minneapolis, MN 55401, United States

This policy applies to:

• The NextUpFit mobile app (iOS and Android)
• Our website and contact forms
• Trainer and client accounts created through the Service

Trainers are independent service providers. Information you share with a trainer during booking or a session is also visible to that trainer as part of delivering the service.

Account and profile information: name, email address, phone number (if provided), password or authentication tokens, role (client or trainer), profile photo, bio, fitness preferences, body stats (optional), trainer specialties, rates, certifications, working radius, and availability status.

Location data: when you grant permission, we collect approximate or precise device location to show nearby trainers, display client location on session requests (for trainers), and improve discoverability. Location is sent when booking or requesting sessions and may be stored with the request record.

Session and booking data: activity type, session duration, pricing, request/accept/decline status, session timestamps, notes, ratings, reviews, and cancellation reasons.

Payment and subscription data: subscription plan, billing period, and payment status. Payment card details are processed by Stripe; we do not store full card numbers on our servers.

Content and uploads: profile photos, trainer certification documents (PDF/images), and training content you access or purchase in the app.

Device and usage data: device type, operating system, app version, push notification token (FCM), IP address, and diagnostic logs needed to operate and secure the Service.

Communications: messages you send through contact forms, support requests, data deletion requests, and in-app notifications.

Third-party sign-in: if you use Google Sign-In, we receive basic profile information permitted by your Google account settings (such as name and email).

• Create and manage your account
• Match clients with trainers and process session requests
• Show maps and location context for bookings
• Process subscriptions and in-app purchases through Stripe
• Send push notifications about session requests, reminders, and account activity
• Provide training content, AI-generated plans, and progress features where enabled
• Verify trainer credentials and maintain platform safety
• Improve the Service, troubleshoot errors, and prevent fraud or abuse
• Comply with legal obligations and enforce our Terms of Service

Where applicable, we process personal data based on:

• Performance of a contract (providing the Service you signed up for)
• Legitimate interests (security, product improvement, fraud prevention)
• Consent (location, push notifications, marketing where required)
• Legal obligation (tax, regulatory, or law enforcement requests)

We may share information with:

• Other users — e.g., trainers see client name, photo, and request location; clients see trainer profiles, ratings, and offerings
• Stripe — payment processing and subscription management
• Google — Maps display (location/map features) and optional Google Sign-In
• Firebase Cloud Messaging (Google) — delivery of push notifications
• OpenAI — processing prompts for AI training plans and content features (where used)
• Cloud hosting and storage providers — application servers, databases, and file storage (e.g., profile photos and certificates)
• Legal and safety — when required by law or to protect users and the platform

We do not sell your personal information.

We keep personal data while your account is active and as needed to provide the Service. When you delete your account, we deactivate the account and anonymize or delete personal identifiers such as name, email, phone, and profile photo.

Some records (for example, completed session history, payment records, or anonymized analytics) may be retained longer where required for legal, accounting, fraud prevention, or dispute resolution purposes.

Depending on your location, you may have the right to:

• Access, correct, or update your personal information in the app profile settings
• Delete your account and associated personal data
• Withdraw consent for optional processing (e.g., location or notifications via device settings)
• Object to or restrict certain processing
• Request a copy of your data (data portability, where applicable)
• Lodge a complaint with your local data protection authority

Account deletion in the app: Client and trainer accounts can be deleted from Edit Profile → Delete my account (Danger zone). This permanently deletes personal data tied to your account.

Web deletion request: You may also submit a request at https://nextupfitness.com/delete-data.

Contact us at connect@nextupfitness.com for privacy-related questions.

The Service is not directed to children under 13 (or under 16 in the EEA/UK without parental consent). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

We use administrative, technical, and organizational measures appropriate to the nature of the data we process, including encrypted connections (HTTPS), access controls, and secure credential storage. No method of transmission or storage is 100% secure.

Your information may be processed in countries other than your own, including the United States, where our servers or service providers may operate. We take steps designed to protect your data consistent with this policy and applicable law.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. Continued use of the Service after changes constitutes acceptance of the updated policy where permitted by law.

NextUp Fitness
400 Marquette Ave Apt 2306, Minneapolis, MN 55401, United States
Email: connect@nextupfitness.com
Phone: +1 (619) 865-2747